Cancellation & Refund Policy

Cancellation

• Advisory subscriptions remain in force for the term stated in the investment advisory agreement and invoice, unless terminated earlier in accordance with the agreement.
• Either the Client or Alphaware Advisory Services Private Limited may terminate the services by giving 30 days' prior written notice to the other, without assigning any reason.
• Services may be terminated immediately by the Company if the Client breaches any material term of the agreement, or if the Client is admitted into liquidation (except a voluntary liquidation for the purpose of reconstruction or amalgamation), commits any act of bankruptcy, or if a receiver is appointed in respect of any of the Client's assets.
• If the Company ceases to hold the statutory licences and/or registrations required to provide the agreed services, or if the Government or any regulatory body takes action against the Company that prevents it from rendering the services, the Client has the right to terminate the services immediately and without any further consequences.
• The agreement terminates automatically upon the death of the Client (being a natural person).

Refunds

• In the event of premature termination of the advisory services — by either party, for any of the reasons above — the Client is entitled to a refund of the fees for the unexpired period of the subscription. The Company may retain a breakage fee of not greater than one quarter's fee, in accordance with the SEBI (Investment Advisers) Regulations, 2013 and applicable circulars.
• Refunds are processed to the original mode of payment within 30 days of the effective date of termination.
• Fees paid are otherwise non-transferable, and services are non-assignable, except as stated in the investment advisory agreement.

For any cancellation or refund request, write to hereforyou@paterson.co.in from your registered email address, citing your subscription ID or invoice number.